Patients & Families

What is an ACO?

Accountable Care Organizations (ACOs) are groups of doctors, hospitals and other health care providers working together to provide coordinated care to their patients.

The goal of coordinated care is to ensure that patients, especially those with chronic conditions, get the right care at the right time at the right place, while avoiding unneeded duplication of services and preventing medical errors.

Benefits of an ACO

Patients and their families benefit from:

  • Patient-centered care
  • Coordination of health care services
  • Improved health care quality
  • Fewer repeated medical tests and services

The Patient's Role

Be Involved
As a patient and health care consumer, it is your responsibility to stay involved, informed, and educated about your health and the care you receive. Don't be afraid to ask your doctor questions about the care you are receiving, make sure you fully understand medication instructions, and, most importantly, follow the medical advice and orders that your doctor gives you.

Be Accountable
As important as it is to stay involved in your health care, it is equally important to be accountable for that care as well. This includes attending all medical appointments and actively participating in your care and treatments.

Be certain to speak up about your health care concerns and ask questions about your care. It is important that you fully understand your care plan.

Be Patient
The United States has one of the most complex medical systems in the world and changing that system will not happen overnight. Improvements and changes will help improve quality and safety of health care for every patient, but it will take time for the overall effects of these changes to make a difference.

Be patient and know that, as an ACO, OSF HealthCare will continue to pursue its Mission to serve all persons with the greatest care and love.

Additional Information


  • Beneficiaries do not participate; only providers participate in the ACO
  • Your health benefits do not change.
  • There is no ID card.
  • You may still see any doctors or health care providers you choose, even if those doctors or health care providers are not part of OSF HealthCare or an ACO.


  • The privacy and security of your health information is always protected by Federal Law
  • Your health information is used by your healthcare providers to help improve and coordinate your care.
  • You have the right to decline to share your information.