When you select a PCP at OSF HealthCare, you'll enjoy a full team of caregivers designed to listen and partner with you at every step. They will take the time to understand your unique situation – whether it's treating an illness or recommending labs or a screening to keep you well.

You can reach your primary care team by messaging them through our convenient OSF MyChart app or by a phone call to the office. However you prefer to interact with us, we look forward to serving you.

Secure, online access to your electronic health record allows you to personalize your health care experience. Use OSF MyChart from your computer or smartphone to access:

• Schedule office visits and certain vaccinations or tests 
• Manage appointment times and notifications
• Check in early for appointments
• Message your care team directly
• View test results or notes from a recent visit
• Request medication refills, pay bills and more

We understand that physical health is often affected by other factors like emotional well-being, environmental conditions and access to basic necessities. At OSF, we are committed to finding solutions to reduce any barriers to health care you might experience, like transportation.

Your care team will provide holistic care for you and your family, connecting you to community resources or behavioral health specialists, if needed. They will also work with you to provide nutritional guidance or disease education to improve your health and quality of life.

While some health issues may require a visit to urgent or emergency care, most problems can be managed quickly with the primary care team you know and trust.

Contact your office to ask about a same- or next-day appointment if you are managing a chronic condition and have an urgent need. You may be able to see another provider within the same office if yours is not available.

Some of our offices also offer extended hours to better serve patients with busy schedules. There may be options for morning, evening or Saturday appointment times in your area.

A quick review of the office locations nearest you will display the most current hours of operation.

When a trip to your primary care office isn't convenient, telehealth can help. Visit with your primary care team from anywhere you have secure Internet access. A telehealth appointment can be completed quickly and easily using a video connection through your OSF MyChart account.

Although some medical care requires in-person appointments, many visits can be just as effective through telehealth. When making an appointment with your provider, select the video visit option. Your care team will identify whether your care need is appropriate for telehealth or if it's better suited for an in-person visit.

An urgent care visit may also be an option. Please review the FAQs below for more information.

If you need help understanding costs, our financial navigators can assist you and your care team with insurance and charity care options.

For complicated treatment plans that involve cancer, cardiovascular and neurologic conditions, we provide patient navigators as your single point of contact for appointments and care coordination.

For individuals with chronic conditions like COPD, congestive heart failure and diabetes, we understand that extra, more coordinated care is necessary. Our long-term care goes far beyond managing symptoms of disease. Our goal is to reduce visits to the emergency department and keep you out of the hospital.

Our offices proactively contact those most at-risk and will work to develop plans for prevention. Talk to your care team about your options for treatment of urgent concerns to ensure you have a plan in place when the need arises.

When symptoms of disease are caught – and treated – early on, patients can benefit from reduced health care costs and lengthy inpatient stays.

In addition to a wide array of adult specialties, we offer a full spectrum of services through OSF HealthCare Children's Hospital of Illinois as well. Whether you choose to manage your growing child's needs through a family medicine provider or with a pediatrician, he or she will be supported by our network of experts.

Our pediatricians and specialists work hand in hand every day, and they have a solid track record of expertise and excellence. That's why OSF Children's Hospital is one of the top-ranked children's hospitals in the state, according to U.S. News & World Report.