Do you have concerns that you may have been exposed to someone with COVID-19 and aren't sure what to do next? Perhaps your mandatory COVID-19 test came back positive. Or maybe you're experiencing symptoms. We can assist you in connecting with information, support and guidance for the next steps you need to take.

Online Chat

Clare is our easy-to-use digital assistant that will check your symptoms and guide you on what to do next.

Call Nurse Hotline

Call (833)-OSF-KNOW (833-673-5669) to talk to a nurse about what you're experiencing. Our Nurse Hotline is available 24/7 to help screen your symptoms and assist you with the next steps.

Download the App

Get the Safer Illinois app to see how the University of Illinois is working to keep students, staff and faculty informed and connected to care.


OSF OnCall Connect is one of the few programs in the nation that can digitally identify COVID-19 symptoms. The OSF OnCall Connect team will provide the care you need – from check-ins while quarantined to advanced at-home monitoring, and if necessary, hospitalization.

This simple, convenient care option is at no cost for students living in the dorms or in off-campus housing or for a member of the staff and faculty living in the Champaign-Urbana community. Whether you're looking for more information or need to connect to safe, personalized care, getting started is simple. Just call our Nurse Hotline or download the Safer Illinois app.

IMPORTANT: If you suspect you might have COVID-19, DO NOT immediately go to the hospital, campus health clinic or a doctor's office, as your presence will increase the risk of spreading the virus to other people.


The OSF OnCall Connect team will digitally connect with you during your illness. They offer you privacy and will follow up to ensure no further assistance is needed.


If your symptoms or situation indicate you need more assistance, we will call you within 24 hours to invite you to join the OSF OnCall Connect program. As you quarantine, we will check in on you digitally for the next 16 days, monitor how you're doing and answer any questions or concerns.


A health kit will be provided in your dorm room or delivered to you by a member of the OSF OnCall Connect team if you're a student living off-campus or a member of the staff or faculty living in the Champaign-Urbana area. The kit will help in monitoring your illness.


We will visit with you by phone, video or chat up to two times a day over a 16-day period as you stay in quarantine.


  • Health education materials
  • Thermometer
  • Hand sanitizer
  • Information on how to use your smart device to connect and communicate with your OSF OnCall Connect team member


If your symptoms worsen, you will be referred to the AcuteCOVID@Home program, where you will receive monitoring equipment that allows us to evaluate your blood pressure, heart rate and blood oxygen levels. Registered nurses and licensed providers will oversee your care. If your symptoms continue to decline, you will be referred to a designated facility.