Appointment Safety

Your health is our top priority, and we want you to be safe while attending to your routine health care needs. 

If you suspect you may have novel coronavirus (COVID-19), please click here.

Routine or previously-scheduled appointments

If you have an appointment for routine or chronic issues like:

  • Annual checkups
  • Chronic conditions with stable diagnoses in need of medication refills without other necessary diagnosis
  • Well-child exams where no vaccinations are needed

We recommend you reschedule your appointment to a date after May 1, 2020.

In some instances, we might be able to perform your doctor’s appointment through telephone or video conferencing.

While these visits are generally covered by insurance, we will confirm on a case-by-case basis. Call your provider for guidance.

For sudden, non-emergency illnesses or injuries, you can also use OSF OnCall.

Acute or necessary appointments

For those with chronic conditions or any of the following needs, it’s important to maintain the health routine recommended by your provider, even in light of the novel coronavirus (COVID-19) pandemic.

  • Influenza or strep throat testing 
  • Oncology treatments
  • Prenatal care
  • Rehabilitation
  • Vaccinations
  • Wound care

As a precaution, your doctor’s office will be calling you prior to your appointment to ask some pre–screening questions.

In accordance with current  U.S. Centers for Disease Control and Prevention guidelines, you will need to wear a protective face covering in OSF HealthCare facilities.

When you arrive for your appointment, office staff will screen you again. We appreciate your patience.

To further prevent the spread of COVID-19, we ask that you come to your appointment alone unless you need special assistance.

One parent or a guardian of pediatric patients under 18 will still be allowed to attend appointments with their children.

Behavioral health visits and needs

Many OSF Medical Group offices that have behavioral health providers continue to offer therapy services for our established patients. These are done through telephone or video visits to make them as safe as possible and respect stay-at-home orders.

If you are experiencing anxiety or depression, know that we are available to assist you through this time.

Contact your provider’s office for more information and resources to help you.

Thank you for your understanding and cooperation.