Appointment Safety

Your health is our top priority, and we want you to be safe while attending to your routine health care needs. 

If you suspect you may have novel coronavirus (COVID-19), please click here.

Routine Appointments

If you have an appointment for routine or chronic issues like:

  • Annual checkups
  • Chronic conditions such as diabetes
  • Well-child exams

Our primary and specialty care offices are taking extra precautions to keep patients safe. Those include:

  • Limiting visitors
  • Screening patients and Mission Partners at entry
  • Spacing out appointments
  • Requiring everyone to wear masks
  • Limiting time patients spend in our waiting areas

In some instances, we might be able to perform your doctor’s appointment through telephone or video conferencing.

While insurance usually covers these visits, we will confirm on a case-by-case basis. Call your provider for guidance.

For sudden, non-emergency illnesses or injuries, you can also use OSF OnCall.

Acute or necessary appointments

For those with chronic conditions or any of the following needs, it’s crucial to maintain the health routine recommended by your provider, even in light of the novel coronavirus (COVID-19) pandemic.

  • Influenza or strep throat testing 
  • Oncology treatments
  • Prenatal care
  • Rehabilitation
  • Vaccinations
  • Wound care

As a precaution, your doctor’s office will be calling you before your appointment to ask some pre–screening questions.

Under the current U.S. Centers for Disease Control and Prevention guidelines, you will need to wear a protective face-covering in OSF HealthCare facilities.

When you arrive for your appointment, the office staff will screen you again. We appreciate your patience.

To further prevent the spread of COVID-19, we ask that you come to your appointment alone unless you need special assistance.You are welcome to contact a loved one by phone during the visit if you want to include them in your care.

One parent or a guardian of pediatric patients under 18 will still be allowed to attend appointments with their children.

Behavioral Health Visits & Needs

Many OSF Medical Group offices that have behavioral health providers continue to offer therapy services for our established patients. These are done through telephone or video visits to make them as safe as possible and respect stay-at-home orders.

If you are experiencing anxiety or depression, know that we can assist you through this time.

Contact your provider’s office for more information and resources to help you.

Thank you for your understanding and cooperation.