OSF Holy Family Medical Center

Monmouth, Illinois

SHIP Counseling

Senior Health Insurance Program (SHIP) is a free state-wide health insurance counseling service for Medicare beneficiaries and their caregivers and is sponsored by the Illinois Department of Insurance. SHIP is not affiliated with any insurance company and our counselors do not sell or solicit any type of insurance.

Working with the Department on Aging

SHIP works closely with the Illinois Department on Aging to provide access to SHIP counseling services through the Area Agency on Aging network of offices throughout the state; SHIP outreaches to Medicare beneficiaries by participating in health fairs, senior fairs, the Illinois State Fair and the Governor's Conference on Aging.

SHIP Mission Statement

To educate the citizens of Illinois about Medicare, Medicare supplement, Medicare managed care and long term care insurance. Individuals receive this information through public forums, presentations to various community organizations, senior citizen centers, radio, television and various publications.

To provide accurate objective counseling, assistance and advocacy relating to Medicare, private health insurance and related health coverage plans.

Counseling of the individual client focuses on specific information or assistance provided in one-on-one confidential sessions with certified counselors. Individual counseling sessions provide an effective way to objectively approach specific problems with claims and provide insurance policy analyses.


  • Produce and distribute Medicare Supplement Premium Comparison Guides, an annual comparison of Medicare supplement plans and premiums;
  • Participate in the Illinois Partners for Medicare Consumers, a group of contractors and grantees of the Centers for Medicare & Medicaid Services, dedicated to educating and advocating for beneficiaries;
  • SHIP received the 1997 Centers for Medicare & Medicaid Services national award to "sustained achievement and excellence in providing insurance counseling and assistance to the citizens of Illinois."

SHIP Counseling at OSF Holy Family

Kelly Kendall, Community Relations Specialist, has completed SHIP training through the Area on Aging and is now a certified SHIP Counselor.

Kelly will now be able to conduct individual health insurance counseling sessions affording complete confidentiality to patients and families. She will be able to assist with Medicare and Medicare Supplemental health insurance claims filing and health insurance counseling without conflict of interest. 

Kelly will also be available to offer presentations to community groups about SHIP, or information pertinent to senior health insurance issues. As insurance and health care changes, she will also attend on-going education and meetings with the Department on Aging.

Interested in a SHIP counseling session or to have Kelly provide more information for your organization? Please fill out our online request form.