In 2018, OSF HealthCare launched the first OSF Urgo, a new, modern urgent care designed to meet the needs of individuals and families who are on the go. The facilities provide high quality care in a short amount of time, delivering basic primary care services. However, unlike a physician’s office or PromptCare location, OSF Urgos are staffed by two Certified Medical Assistants, a Radiology Technologist and an Advanced Practice Nurse. It was a different health care model for OSF HealthCare. With these changes came the need for training.
Before OSF Urgo officially opened with a location in East Peoria, much of the training to run this type of facility took place through hands-on simulations. The Director of Clinical Professional Development for OSF HealthCare, who was working on her doctorate at the time at Bradley University (BU), approached the school’s Department of Interactive Media on the possibility of designing an application that could help prepare clinicians for this new model of care. Agreeing to the partnership, BU found three seniors to help design and build the game over the course of five months in collaboration with the Jump Simulation Medical Visualization, a part of OSF Innovation.
A prototype for a web-based only version was delivered in May 2018 and tested by OSF HealthCare nurses, catching the attention of leaders within the organization. This led to a continuation of the partnership with BU, bringing in another group of talented students who have revamped the app for mobile use, worked with the Jump MedVis group to increase user experience and will eventually provide an app that will be used for real training purposes. As a result, BU students focusing on game design or animation have been introduced to an industry they would’ve never considered and are getting real-world experience in an innovative facility. OSF HealthCare now has a close relationship with BU, opening the doors to more collaborative opportunities.
“For a long time, we have been intermittently tapping into Bradley University for help on various projects, but we never really had a consistent communication with the school. The successful development of the OSF Urgo app has elevated our relationship to where I see collaboration not just with the gaming program but with engineering and computer science.”
- Nikki Delinski, DNP, MSN, RN, CCRN, Director of Clinical Professional Development for OSF HealthCare
A New Model of Care
Health care delivery continues to rapidly change with patients shopping for value, convenience and speed as opposed to developing a relationship with a health care provider. As a result, health care systems are working to adapt to meet the needs of these individuals. OSF HealthCare has remained agile in this effort with the development of various innovative initiatives, including the launch of OSF Urgo, a modern urgent care that provides quality care in a short amount of time.
OSF Urgo is designed to meet the needs of individuals and families who are on the go. These facilities deliver basic primary care services such as treatment for a cough, flu, sprains, minor lacerations and infections. The sites also offer school and sports physicals and have x-ray and diagnostic laboratory services available.
Unlike a physician’s office or PromptCare location, OSF Urgos are staffed by two Certified Medical Assistants (CMAs), a Radiology Technologist and an Advanced Practice Nurse. The CMAs and radiology technologist act as Care Guides and stay with patients throughout their visits. This was a different way of delivering care for OSF HealthCare. With these changes came the need for training.
As with any new change in health care delivery, OSF HealthCare ensures its clinicians have the training they need to deliver care properly. Using the expertise of the Jump Trading Simulation & Education Center, those working in the OSF Urgo spaces were prepared for this model of care through hands-on simulations.
While getting experience in the field is optimal, Nikki Delinski, DNP, Director of Clinical Professional Development for OSF HealthCare wondered if clinicians could get the same type of benefit from serious gaming. Delinski, who was working on her doctorate at the time at Bradley University (BU), approached the school’s Department of Interactive Media on the possibility of designing an application that could help prepare clinicians for this new model of care.
“The whole purpose behind OSF Urgo is that we want to provide the best possible care in 15 minutes,” said Delinski. “We should develop education that matches the style of health care they will be moving into.”
Agreeing to the partnership, BU found three seniors to help design and build the game over the course of five months in collaboration with the Jump Medical Visualization (MedVis) team , a part of OSF Innovation. The prototype game for PC, finished in May 2018, gave learners a chance to update their health care models to the OSF Urgo model by providing the best possible care for patients as they walk in the door.
Participants gain points towards this goal by accurately prioritizing patients based on the severity of their situations while maintaining positive patient satisfaction scores. The more points collected, the more updating clinicians can do to their facilities. As part of her dissertation, Delinksi had OSF HealthCare nurses test the game and provide feedback on whether they liked the platform, learned anything from the game and thought it was intuitive.
“We learned that our adult learners didn’t need a deep tutorial prior to playing the game and that they generally enjoyed learning through play,” said Delinski. “But we also received feedback that we needed to be more transparent with the goals of the game and some said they wouldn’t want to play it again. The next step for us was to figure out how to make the application more engaging and challenging.”
Taking the OSF Urgo App to the Next Level
Delinski got the chance to take the OSF Urgo App a step further after the game caught the attention of other leaders within the organization. This led to a continuation of the partnership with BU, bringing in another group of talented students with experience in mobile development who could re-work the content and provide a better user experience.
Teaming up with the Jump MedVis group again, the BU students revamped the app for mobile use, added more realistic scenarios that clinicians would face and improved the user interface. The goal is to eventually deliver an app that OSF HealthCare will use to help train clinicians who will work within an OSF Urgo facility. This is the first large project OSF HealthCare and BU have partnered on.
“It’s a pretty good bet to say many of our students with focuses on game design or animation never considered working in the health care industry,” said Scott Cavanah, Assistant Professor and Associate Chair of the BU Department of Interactive Media. “But their eyes were opened pretty quickly when they saw the kind of work OSF Innovation is doing.”
These real-world experiences are already producing dividends for BU and OSF HealthCare. Two previous interns who went to BU are now full-time employees at Jump and three students from the school are paid interns on various game development projects for the organization. OSF HealthCare, in turn, has a close relationship with BU, opening the doors to more collaborative opportunities.