The OSF System Laboratory Courier Services is available for courier delivery and pick-up as scheduled, Monday through Friday. Weekend and special circumstance delivery or pick-ups are scheduled with our clients at their request, with stat pick-up services available weekdays Monday through Friday from 7:00 am to 3:00 pm, within a 30 minute radius of OSF HealthCare Saint Francis Medical Center. Stat service is not available on weekends or Holidays.
Our couriers carry all necessary supplies to maintain specimen integrity on-board at all times and return to the lab multiple times per day, which speeds up specimen delivery, ultimately decreasing turn-around-time.
All couriers remain in constant contact with the laboratory and their accounts via cell phones, allowing re-routing when needed to meet the emergent needs of our clients. Routine, scheduled delivery and pick-up for each of our clients is encouraged. Special cold weather "cold routes" are enacted during inclement weather and offices are notified as to their revised scheduled courier visits.
Lab specimen and collection supplies are also provided to our client submitters and are normally delivered in 3-5 business days from when the order was placed. Special circumstance pick-up or delivery of other items or supplies can be arranged, and need to be scheduled at least 24 hours in advance. Couriers are not permitted to transport any equipment that has not been properly documented, labled, and/or decontaminated.