OSF Holy Family Medical Center was recently named as a recipient of the Healthgrades Outstanding Patient Experience Award. This award recognizes OSF Holy Family for their outstanding quality of care.
There were 452 hospitals that achieved the 2015 Healthgrades Outstanding Patient Experience Award™, distinguished as the top 15% of hospitals nationally, based on how their own patients responded to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for visits occurring between January and December of 2013.
“We are very excited to be recognized by Healthgrades for our outstanding patient experience. OSF Holy Family has a very talented and dedicated staff that ensure our patients have the best experience as well as medical care.” said Patty Luker, CEO of OSF Holy Family. “Our staff go above and beyond each day to maintain a great environment for our patients and visitors. We are very happy that our patients acknowledge our hard work and dedication to them by continually rating the hospital with extremely high scores. We will continue to work to meet each patient’s expectations for quality care and exceptional service.”
Healthgrades evaluated patient experience by applying a scoring methodology to 10 patient experience measures data supplied by the HCHAPS survey of patients’ perspectives of their hospital care. OSF Holy Family’s performance was based on questions ranging from cleanliness and noise levels to pain management and responsiveness. The survey also included whether a patient would recommend the hospital to friends or family.
Healthgrades, headquartered in Denver, Colorado, is the leading online resource for comprehensive information about physicians and hospitals. Today, more than one million people a day use the Healthgrades websites to search, compare and connect with hospitals and physicians based on the most important measures when selecting a healthcare provider: experience, hospital quality and patient satisfaction. For more information about Healthgrades, visit http://www.healthgrades.com or download the Healthgrades iPhone app