Healthgrades Recognizes 2020 Outstanding Patient Experience Award Recipients

6/24/2020 - Galesburg, Illinois

  • New research shows that since the onset of coronavirus, consumers are 65% more likely to choose a hospital based on the quality of care they will receive


Galesburg, IL (June 23, 2020)— Healthgrades, the leading resource that connects consumers, physicians and health systems, announced the recipients of the annual Healthgrades 2020 Outstanding Patient Experience Awards. This award recognizes the hospitals around the country that provide an outstanding patient experience. 

As hospitals resume more normal operations and begin to schedule elective procedures, consumers are becoming increasingly aware about the importance of the quality of care. As reported through the ongoing COVID-19 Patient Confidence Study, consumers are 65% more likely than they were prior to the onset of coronavirus to choose a hospital based on the quality of care they will receive, over other factors like travel time. 

“We’re seeing an important shift in consumer behavior, as healthcare quality remains in the national spotlight as the country reemerges from the coronavirus pandemic,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We applaud and are grateful for these hospitals around the country that are working so hard and are committed to providing the care and best experience for their patients.”

Healthgrades 2020 Outstanding Patient Experience Award™

In 2020, 424 hospitals received the Healthgrades Outstanding Patient Experience Award, representing the top 15 percent of hospitals in the nation for patient experience. As part of the analysis, Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance.

“We are very excited to be recognized by Healthgrades for our outstanding patient experience,” said OSF HealthCare St. Mary Medical Center President Lisa DeKezel. “Our team has a deep commitment to meeting each patient’s expectations for quality care and exceptional service.”

Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as provider communication. The measures also include whether a patient would recommend the hospital to friends or family.

Access a complete list of the award recipients.

View Healthgrades hospital quality methodologies. 

Learn more about how hospitals partner with Healthgrades.

*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award methodology which is based primarily on AHRQ technical specifications (Version 2019.0.1) to MedPAR data for years 2016 through 2018 and represent three-year estimates for Medicare patients only.


About Healthgrades

Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. At Healthgrades, we help millions of consumers each month find and schedule appointments with their provider of choice. With our scheduling solutions and advanced analytics applications, we help our health system and life sciences clients cultivate new patient relationships, improve patient access, and build customer loyalty. At Healthgrades, better health gets a head start.






Carrie McCance
Public Relations & Communications Coordinator
(309) 344-3161 x61102