About Us
DIGITAL SUPPORT WITH A HUMAN CONNECTION
OSF OnCall is an always-available digital care platform providing both our patients and business partners with what they need to navigate their health and wellness journey – wherever they are.
Our digital care, digital experience and on demand services provide the infrastructure to personalize health care for our patients and business partners.
Our Guiding Principles
Establish a single point of contact for a patient to schedule any service or to request information
Provide the level of access each of the population segments demands, 24/7/365
Provide consumer-friendly services including self-service options
Proactively manage capacity to meet the demand for care
Proactively identify needs and provide for patients
Equip and empower our Mission Partners with the right information and training to deliver upon patient needs
Deliver seamless navigation to the care and services the patient desires, when, where and how they prefer to receive it
Create transparency so that our patients can help manage their care
Meet Our Leaders
Michelle D. Conger, MS
Chief Strategy Officer
OSF HealthCare
Chief Executive Officer
OSF OnCall
Jennifer A. Junis, MSN, RN
Senior Vice President
OSF OnCall
Matt Gorman, DO
Chief Medical Officer
OSF OnCall
Melinda Cooling, APRN, MBA
Vice President
Advanced Practice
OSF HealthCare
Chief Clinician Executive
OSF OnCall
Abby Lotz, MSN, RN
Vice President
Digital Care
Chief Nursing Officer
OSF OnCall
Brandi Clark, MBA
Vice President
On Demand Services
Stephanie Grgurich, MBA
Vice President
Digital Experience
