The Real-World Benefits of Virtual Urgent Care

By streamlining the patient experience, virtual visits provide benefits for employees and employers alike.

Employers have a vested interest in the health and well-being of their employees. If they aren’t healthy, they can’t do their jobs. They’ll be more likely to take time off, and they’ll feel less satisfied in the workplace. All of these issues have an impact on the bottom line.

By incorporating virtual urgent care in their benefits package, employers can help improve the health and wellness of their employees. OSF OnCall Urgent Care makes it easy to get medical advice and care for minor illnesses and injury, and virtual visits are particularly attractive for their speed and convenience. Patients can receive medical advice and a treatment plan through their smartphone or favorite device 24/7/365 — no appointments or waiting rooms needed.

The patient-centered experience

The benefits of OSF OnCall Urgent Care virtual visits are best showcased through feedback from real patients who’ve experienced it for themselves. Let’s look at the experience through their eyes.

1. It’s simple to get started. Many patients are experiencing the convenience of digital health for the first time. Even those who are not technology-savvy have had a positive response.
   • “I have never done an online visit and wasn’t expecting it to be so easy.”
   • “It was so simple to use. The doctor I was texting knew what to do, got me in quick, and got me out quick. Thank you so much for such a great first experience.”
2. Virtual visits are quick and easy. Patients are amazed at the speed and ease of virtual urgent care — from the initial response to getting a treatment plan.
   • “How quick and easy it was… No sitting in a waiting room, waiting to be called, waiting to be seen, waiting to be discharged.”
   • “I got attention almost immediately. I didn’t have to wait a month to see my doctor.”
3. It’s convenient and tailored to patient needs. With virtual visits, patients get the care they need from right where they are — without disrupting their schedule.
   • “Leaving the house with a sinus infection was the last thing I wanted to do. Being able to use this service was wonderful, especially from the comfort of my own home.”
   • “I loved being able to rest at home, fill out the survey, and get my prescription so quickly. Thank you!”
4. Patients have flexible engagement options. They can meet face to face with a provider through a video visit, or walk through an online questionnaire at their own pace. Either way, they’ll get treatment from the same trusted providers they would see if they visited a clinic in person.
   • “I loved that I could do an interview instead of the face-to-face.”
   •  “I liked the ability to chat in real time with the provider.”
5. The provider team is friendly and helpful. Kindness, patience and compassion are hallmarks of our team at OSF OnCall Urgent Care.
   • “The doctor was so helpful. She listened and was so friendly and responsive.”
   • “She really made me feel like she cared, even though we just met and only spoke for a few minutes. I can't say enough about the overall experience… I've been telling everyone how much I appreciated it.”’
6. Patients receive a thorough, effective treatment plan. Patients get the same care at a virtual visit as they would get in person. Our team takes time to listen thoughtfully and answer any questions they have.
   • “The nurse practitioner was already online and had all my information up and was ready to help me. He was so compassionate and professional. Just the fact that he could easily access my labs and took his time to understand my allergy and medicine concerns.”
   • “The nurse practitioner was very knowledgeable and reassuring about my treatment/care plan. I have had visits with other facilities that just told me how/what to do, but [this provider] explained the why as well.”
7. Patients can receive care anytime. We’re available 24/7/365 — including holidays and after hours. Whether you need care at 3 a.m. or on a holiday when most offices are closed, we’re here for you.
   • “It felt thorough and the response was so quick. I was afraid I’d have to wait until after the holidays to get in anywhere… Flawless, no tech issues.”
   • “I work nights and this was very easy and convenient for me to get the help that I needed, even late at night.”

An effective solution for employers

Virtual urgent care is an effective solution to avoid unnecessary services and combat the costs of higher levels of care.By providing top-tier benefits, you’ll see lower turnover and your recruitment efforts will be more successful. Your employees will be healthier, more productive and feel greater satisfaction in the workplace.

OSF OnCall works with you to fully understand your unique situation — so we can provide a flexible and customized solution that best positions your workforce and the bottom line. Give us a call or contact us online to speak with a representative who can help you bring the benefits of virtual urgent care to your employees. Click here to learn more about OSF OnCall Urgent Care virtual visits.