Discover how to solve your nursing care challenges

Innovative on-demand nursing support strategy

24/7 nursing support with Nurse Triage by OSF OnCall offers a partnership that allows you to focus on patient care.

Nurse Triage by OSF OnCall provides high-quality nursing support using national evidence-based practice protocol guidelines. Our registered nurses are trained, competent and continuously evaluated in high levels of quality patient care delivery via phone triage. The team focuses on evidence-based best practices and safe, quality care to provide excellent patient outcomes and a five-star experience.

Demonstrated Results


Calls handled annually


Supervisor support

8 minutes

Average time to take care of requested need

Clinical Benefits

The Nurse Triage by OSF OnCall team can help support your patients 24/7.

Let us partner with you to enhance your nursing care.

Collaboration with external disciplines to ensure patient needs are met*

Utilization of nationally recognized triage guidelines

Resource for health education

Appropriate routing of patients

* Includes, but not limited to, specialty practices/referrals, non-OSF hospital facilities, DCFS and insurance companies.

Service protocols

Once a patient’s history is taken and all necessary documentation noted in Epic, patients will be routed into one of three dispositions:

  • Care guidance for home management
  • Referral to the appropriate level of care (urgent care, office visit, etc.)
  • Contact the off-hours care provider identified by the client (will only call during specific instances)


The following calls are excluded from service:

  • Current inpatients
  • Patients calling from the Emergency Department
  • Calls from patients who are not actively established

To learn more about how OSF OnCall can partner with you in delivering health care services, please complete a quick information form to help us get to know you. Our team will follow up with you soon.

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