Solving your after-hours patient support needs
Physician Office Answering Service
After-hours patient support with Physician Office Answering Service by OSF OnCall provides coverage during the evening, overnight and weekends, including holidays.
Demonstrated Results
24/7/365
Supervisory coverage
6%
Call abandonment rate
Clinical Benefits
The Physician Office Answering Service by OSF OnCall supports your patients’ after-hours needs.
Let us partner with you to enhance your nursing care.
Documenting call and outcome directly in Epic
Using office-specific questions when speaking with patients
Collaborating with physician’s office to address concerns
Pricing based on monthly call volume
Service protocols
When a patient calls into the answering service by dialing their provider’s number – which is configured to Physician Office Answering Service by OSF OnCall – the agent will attempt for up to two minutes to connect to the physician or provider on call. Up to three repeat attempts will be made.
Following established policies and procedures, call will be routed in the following manner:
- Page/connect to physician or provider on call
- Send a message to the provider’s office
Exclusions
The following calls are excluded from service:
- Hospitalized patients of the contracted physician. These inpatients will be directed to contact their nurse in charge. Calls from inpatient units will be instructed to contact the physician’s on-call provider directly.
- Patients of the contracted physician calling from an emergency room will be instructed to contact the nurse in charge. Calls from the emergency department itself will be instructed to contact the physician’s on-call provider directly.
To learn more about how OSF OnCall can partner with you in delivering health care services, please complete a quick information form to help us get to know you. Our team will follow up with you soon.
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