Welcome

At OSF HealthCare, you – our patients – are the reason we exist. You demand the very best. Our Mission Partners will accept only excellence when providing your health care.

As an Accountable Care Organization (ACO) under the Centers for Medicare & Medicaid Services (CMS), we are committed to providing value-based care. Our goal is to do everything possible to avoid hospitalizations and increased costs. Our ACO includes roughly 47,000 Medicare patients being served throughout the Ministry.

Medicare requires an ACO to be measured for quality of service in four categories:

Patient and caregiver experience
Care coordination and patient safety
Clinical care for at-risk population
Preventive health

Scores in those categories are rolled into an overall quality score. We are proud to share that, in 2020, OSF HealthCare achieved its highest ACO composite quality score yet – 98.13%, which is considered a very high "A" grade.

OSF HealthCare is committed to providing the same coordinated, high-quality care to all patients.

Quality and Safety Vision

OSF HealthCare Mission Partners serve in a culture of team-based care. They focus on each individual patient within a safe environment to ensure clinical excellence and zero harm.

Quality

To ensure the highest quality care, we identify high-risk populations and focus on preventive care, such as wellness visits, cancer screenings and vaccines. Our clinicians develop and update OSF guidelines to manage care in all patient settings.

Safety

OSF HealthCare commits to preventing errors, rather than reacting to them. Each OSF Mission Partner is accountable for providing safe patient care, as measured by data.

Access to Care

OSF HealthCare is expanding access by providing care when, where and how it's needed. By seeing you sooner, we improve disease prevention and help improve your chance to avoid serious illness.

Our Ministry at work

In practical terms, we saw many highlights in the past year:

OSF HealthCare administered more than 100,000 COVID-19 vaccines, including to over 100 patients through OSF HomeCare Services.
Despite the pandemic, OSF HealthCare continues to create a culture of 5-star quality. We achieved outstanding performance in:

Adult pneumococcal vaccination rates
Avoiding hospital admissions for patients with high-risk chronic conditions
Cervical cancer screening
Childhood immunization rates
CMS inpatient safety indicators
Colon cancer screening
HPV vaccination

We developed additional guidelines for treating patients with specific conditions and achieved appropriate use of opioids and antibiotics.

Ministry Stories

Reports from throughout the OSF Ministry illustrate our Mission Partners' commitment to improve our quality of care:

PANDEMIC HEALTH WORKER

Our clients like feeling connected to us. One man messages updates on his condition several times each day, because he knows we will respond quickly. The man uses his own pulse oximeter to check his levels.

Recently, he grew concerned about several low levels. We linked the readings to his cold hands. Our team provided him education about how cold hands cause abnormal readings.

Our interaction with him relieved his anxiety and likely saved him many calls and in-person visits to his primary care office or even the Emergency Department.

Pandemic Health Workers provide daily digital care and support for adult COVID-19 patients in their home.

SHIELD CU

"Lillie" is 80 years old and takes an annual trip to Italy. Due to COVID-19, she faced new scheduling regulations. Lillie is not comfortable using technology. A Mission Partner showed her how to install a special cellphone app and make arrangements.

The Mission Partner walked Lillie through each step and showed her how to retrieve information and print it out for the airlines.

Lillie was thrilled to safely enjoy her trip.

Partnership between OSF HealthCare and University of Illinois Urbana-Champaign provides free saliva COVID-19 testing and digital resources for those who test positive in Champaign County.

VIRTUAL ADVANCED CARE

A woman with diabetes struggled with blood sugar fluctuations. A multidisciplinary group of Mission Partners formulated a coordinated plan.

The pharmacy simplified her insulin regimen. We provided her a pillbox to help with compliance. We also sent her a laminated copy of special instructions and called her daily for the next week, to provide support.

As a result of heightened monitoring, we discovered and corrected an error. That prevented the wrong medication from being sent to her.

OSF OnCall Advanced Care teams provide 24/7 access via phone or tablet to connect patients with resources, education and assistance scheduling appointments and tests.

A PUSH TO EXCELLENCE

One market's focus on clinical excellence increased acceptable blood pressure numbers by more than 10% over six months. Mission Partners also used updated technology to track data in real time.

Their recipe for success included:

Active education of patients on the importance of lowering BP
Consistent use of best practices to measure BP accurately
Improved monitoring of patient progress to change medications as needed

Now the entire OSF Ministry stands challenged to achieve lower blood pressure readings.

FALL PREVENTION

In November 2019, two OSF hospitals implemented safety zones for patients with high fall risk. Rooms in the zones are equipped with lower beds, night lights, floor mats to cushion a fall and signage reminding patients to call for help getting up.

They experienced a combined total of three falls with minor injury over the next 21 months.

Due to their success, these interventions are being introduced throughout the OSF Ministry.

PRESSURE INJURIES

The COVID-19 pandemic spawned an increase of pressure injuries due to proning. Proning is the process of turning a bedridden patient from their back to their stomach.

A Ministrywide team studied the problem. The team compiled a playbook to increase awareness of proning injuries and explain best practices and equipment needed to prevent all pressure injuries.

Wound ostomy nurses, critical care nurses and respiratory therapists played key roles.

The playbook is now in use at all OSF HealthCare hospitals.

MEDICATION MANAGEMENT

Some Mission Partners struggled with a transition to nurse management of the blood thinner Heparin. A multidisciplinary team helped solve the problem.

The team included representatives of Informatics, Pharmacy, Ministry Education and Quality & Safety.

They collaborated to improve the safety and ease of the tools in the EHR (Epic). Team members watched nurses use the new tools and asked questions about their experiences.

That first-person feedback led to revised procedures. As a result, errors in calculating Heparin dosages fell throughout the OSF Ministry.

By the Numbers

Numbers reflect compliance percentage as measured in 2020.

+ = average
++ = above average
+++ = significantly above average

Fall Risk Assessment⁺⁺⁺

98.7/100

Diabetes Good Control⁺

87.1/100

Influenza Vaccine⁺⁺⁺

95.9/100

Tobacco Screen and Plan⁺⁺⁺

90.3/100

Depression Screen⁺

77.5/100

Depression Non-Remission 12 Months⁺⁺

83.7/100

Colon Cancer Screening⁺⁺

82.7/100

Breast Cancer Screening⁺⁺

83.9/100

Control Hypertension⁺

74.2/100

Statin for ASCVD⁺⁺

88.9/100