2020 Quality & Safety Annual Report


At OSF HealthCare, you – our patients – are the reason we exist. You demand the very best. Our Mission Partners will accept only excellence providing your health care.

This focused commitment pays off. Our Accountable Care Organizations (ACO) scores measure quality of service in four categories:

  • Patient and caregiver experience
  • Care coordination and patient safety
  • Clinical care for at-risk population
  • Preventive health

Scores in those categories are rolled into an overall quality score. We are proud to share that, in 2020, OSF HealthCare achieved its highest ACO composite quality score yet – 98.13%.

Quality and Safety Vision

OSF HealthCare Mission Partners serve in a culture of team-based care. They focus on each individual patient within a safe environment to ensure clinical excellence and zero harm.

Our Ministry at work

In practical terms, we saw many highlights in the past year:

  • OSF HealthCare administered 100,870 COVID-19 vaccines, including to over 100 patients through OSF HomeCare Services.
  • Despite the pandemic, OSF HealthCare continued creating a culture of 5-star quality. We had all-time high performances in:
    • Adult pneumococcal vaccination rates
    • Cervical cancer screening
    • Childhood immunization rates
    • Colon cancer screening
    • HPV vaccination
  • We achieved appropriate use of opioids and antibiotics.

By the Numbers

Numbers reflect compliance percentage as measured in 2020.

+ = average
++ = above average
+++ = significantly above average

Fall Risk Assessment+++


Diabetes Good Control+


Influenza Vaccine+++



Tobacco Screen and Plan+++


Depression Screen+


Depression Non-Remission 12 Months++


Colon Cancer Screening++



Breast Cancer Screening++


Control Hypertension+


Statin for ASCVD++