Patient Experience

The Mission of OSF Health Care is "to serve persons with the greatest care and love in a community that celebrates the gift of life." To fulfill that Mission, OSF Saint Anthony Medical Center strives to provide high quality healthcare to all who enter its doors. The Sisters, Administration and Staff of OSF Saint Anthony Medical Center are dedicated to practices that improve patient safety and ensure that our patients receive the very best care.

Patients, family members, and visitors at OSF Saint Anthony Medical Center are encouraged to express their views about hospital services. While you are a patient at OSF Saint Anthony Medical Center, please express any concerns you may have to the staff that are taking care of you. Ask to speak to a supervisor or manager if you feel that your questions have not been answered or if you still have concerns.

If you have questions or concerns related to your hospital experience, please contact the Patient Experience Office.

The Patient Experience Office can be contacted at:

OSF Saint Anthony Medical Center
5666 East State Street
Rockford, Illinois 61108
Phone: (815) 381-7723 or (815) 381-7728
Fax: (815) 227-2592

If you have further questions or concerns regarding patient safety or the quality of care that have not been addressed, you may contact The Joint Commission at (800) 994-6610 or online at www.jointcommission.org.

OSF Saint Anthony Medical Center will endeavor to answer your questions or resolve any of your concerns in a satisfactory manner. We look forward to continuing to meet your healthcare needs with high quality services in a safe environment.