Quality & Safety
How do you define quality in health care? When you visit a doctor or hospital, or when health care workers provide services to you at home, you should expect to receive the best care possible.
That is to receive quality care for your illness or disease condition. What does this mean? The best possible care is seen differently by patients, depending on their health care needs, conditions and diseases.
Here are some basic expectations that should be present during every patient experience:
- You should expect care that is free from harm or mistakes.
- You should be treated with dignity and respect.
- You should have all of your questions answered, completely and politely.
- You should be included in decision-making regarding your care.