Safe care is our priority. Please feel free to tell our staff if you have a patient care or safety-related concern or complaint.
Patients have the right to report complaints without negative consequences.
- Department manager - call the hospital operator at (815) 433-3100
- Patient representative - call Lauren Siemen, Manager of Service Excellence at (815) 431-5527
- Hospital administration at (815) 431-5375
The following agencies may also be contacted:
- The Joint Commission at 800-994-6610
- The Illinois Department of Public Health at 800-252-4343, TTY 800-547-0466