OSF Saint Francis Medical Center

Peoria, Illinois

Hospital Report Card Act

The Illinois Department of Public Health (IDPH) is responsible for making certain the adopted rules of the Hospital Report Card Act* are followed. The Act was passed by the Illinois Legislature in 2006 and became effective in March, 2007. Basically, the Act requires hospitals to provide to patients and anyone inquiring the number of nursing staff assigned to a patient unit during a work shift.

Nurse staffing includes the number of registered professional nurses, licensed practical nurses and other nursing personnel assigned to each patient unit each day.

To receive this information while you are or your loved one is hospitalized; contact the patient care manager on the specific nursing care unit. Your request will be answered by a nursing supervisor or manager within two hours of your request during normal business hours on weekdays and within 4 hours on weekends in compliance with the adopted rules published by IDPH.

Any requests about our nurse staffing unrelated to an individual person's pending or current inpatient hospital stay can be made between 9 a.m. and 5 p.m. Monday thru Friday either in writing or by contacting our patient relations department. In compliance with the adopted rules published by IDPH, we will comply with a written request within seven business days after its receipt.

You may also call the Patient Relations Department at (309)655-2222, or put your request in writing to:

Patient Relations
OSF Saint Francis Medical Center
530 NE Glen Oak Avenue
Peoria, ILĀ  61637

You may also make a written request via Email to: sfmc.patientrelations@osfhealthcare.org.

*Illinois Department of Public Health Notice of Adopted Rules - Title 77: Public Health, Chapter 1:
Department of Public Health Subchapter b: Hospitals and Ambulatory Care Facilities - Part 255: Hospital
Report Card Act; pp. 5847 - 5863.