Quality & Safety
Have a patient care or safety concern?
Please inform our staff right away if you have a patient care or safety concern. If staff are not able to correct your concern, you may contact:
- A department director, or
- The patient advocate
To reach a staff member, department manager or the patient advocate, simply call the hospital operator at (309) 852-7500. We want to fully engage our patients and families to provide an excellent patient experience.
If you do not feel your concern was addressed to your satisfaction, the concern may be reported to the Illinois Department of Public Health by calling (800) 252-4343. More information is also listed below.
OSF Saint Luke boasts a nursing staff that is highly experienced and exceptionally trained. These compassionate caregivers may be found throughout OSF Saint Luke in clinical and non-clinical roles performing a variety of services for patients of all ages. In addition to providing direct patient care, our nurses coordinate patient care with the other disciplines such as physical therapy, dietitians, and pharmacy. This Interdisciplinary team meets daily at the bedside with the patient and family to discuss the patient’s goals for discharge, education and equipment needed upon discharge and patient responsibilities to continue their care when discharged.
Our nursing staff is dedicated to providing a high level of care, focusing on safety. The safety of our patients and our prompt response to their needs are important to us. Our patients receive hourly bedside rounds from nursing staff ensuring the safety of our patients and that their needs are met. This evidence based practice ensures a high quality of care, focused on your recovery. Patient Safe Solutions are utilized by nursing staff throughout the hospital, including a bar coding system used for passing medications, IV infusions with smart pump technology, and end tidal CO2 monitoring (which monitors hypoventilation) for patients receiving IV narcotic medications.
Board certification, or the international equivalent, means that doctors have completed specialized training that a specialty board requires. To earn board certification, physicians must have practiced for a specified period of time and then pass a difficult written and oral examination. Board certification is generally accepted as a good indication of competence and experience. Ask your physician about her or his board certifications. Additionally, some physicians are also board eligible, meaning they have completed necessary education and training and are waiting a required period of time before taking their board exam.
OSF Saint Luke Medical Center aims to serve you with excellent care. Patient satisfaction often reflects how willing doctors and nurses are to listen, answer questions and explain treatments; how much time doctors spend with patients; and if the medical center is clean and the food is excellent. Patient satisfaction data can predict how satisfying your experience is likely to be. We work to capture the voice of our patients and transform the patient experience by working with PRC. If you visit our emergency department or are admitted to our facility, you might receive a survey over the phone. We appreciate your participation!
Hospital Report Card Act
Pursuant to the "Hospital Report Card Act" you have the right to information regarding nurse staffing and training. In order for us to provide you this information in a timely manner, please contact us as follows:
If you would like current staffing information, please contact a nurse on the inpatient unit for which you would like the information.
If you would like information regarding staffing plans and historical data, please contact the Administrative Assistant at (309) 852-7500 Monday through Friday between the hours of 8am-4:30 pm.
If you would like information regarding staff training of personnel working in the inpatient direct care areas, please contact Human Resources at (309) 852-7650 Monday through Friday between the hours of 8:00 a.m. and 4:30 p.m.
Other Sources of Health Care Quality Information
Several industry and government organizations provide information about health care quality and some have proprietary reporting tools. The information these organizations provide can help you make informed, accurate decisions about healthcare quality.
Please recognize that different agencies and consumer reporting sites use different definitions, data sets, and time periods and have different (or nonexistent) ways of normalizing data for comparisons (severity adjustments).
Therefore, comparisons between sources are not "apples to apples" and comparisons within a single source have to be carefully analyzed before accurate conclusions can be made (read the fine print!).
Healthgrades is a private company that uses Med Par public data and proprietary severity adjustment methodology to rank organizations on a scale of 1-5 "stars" with 5 being excellent. Problems abound with this data, which is two to three years old before it is released, and Healthgrades issues its stars based on three years of data. As a result, Healthgrades is not a true reflection of any medical center's current practices. In addition, its severity adjustment methodology cannot be reproduced. Another limitation is that Med Par data includes only Medicare patients who are over 65 years old and who are cared for in the inpatient settings.
Illinois Department of Public Health
The Illinois Department of Public Health is responsible for protecting the state's 12.4 million residents, as well as countless visitors, through the prevention and control of disease and injury. The Department's nearly 200 programs touch virtually every age, aspect and cycle of life. For more information, visit the IDPH website.