We understand the importance of communication between patients, staff and physicians. Communication assistance, or interpreter, services are available to all patients, free of charge.
If the patient is deaf, hard-of-hearing, visually impaired or does not speak or read English, please let a nurse know.
The use of interpreter and other auxiliary aids provided by OSF Saint Luke Medical Center will be at the decision of the patient and/or family.
After informing a patient in need of communication assistance of their right to free interpreter services, the patient may decline such services and choose to use a family member or friend who volunteers to interpret.
The family member or friend may be used, if their involvement would not compromise the effectiveness of services or violate the patient's confidentiality.
Children will not be used to interpret, in order to ensure confidentiality of information and accurate communication.
For assistance or to request an interpreter, simply ask a staff member to contact their Director.
- Telephone Devices for the Deaf (TDD), also known as TTY, are available on-site for receiving incoming and making outgoing calls 24 hours a day. The OSF Saint Luke Medical Center TTY line is 309.852.7625.
- Closed caption units for television are available upon request.
- Volume-controlled phones are available upon request.
- Sign language interpreters are available.
- Communication picture boards are available upon request.
- Language Line available for interpretation from English into Spanish and other languages
- If you have concerns regarding the interpretation services used during your visit, please call the Quality Department at 309.852.7500 or the TTY line at 309.852.7625. You may also file a complaint regarding the interpretation services used during your encounter to the Illinois Department of Public Health at 1-800-252-4343 or TTY 1-800-547-0466.
- Staff can assist with manual impairments and can assist persons who are blind or who have low vision.