Whether you come to OSF Saint Luke Medical Center for medical services or to visit a friend or loved one, we want your experience to be excellent. From the moment you enter the building, your comfort is our top priority and every patient is treated like family with personal care.
The skilled and compassionate doctors, nurses, and support staff at OSF Saint Luke set the standard for patient care. The access we provide to specialized clinics, modern medical technology, and a long list of resources make each patient’s stay, however long or brief, one that will ultimately lead to a full recovery.
Visiting a Patient
To visit a patient, please park in our main parking lot and enter the building through the main entrance. Our in-patient rooms, located on the second floor are accessible by either elevator or stairs, located in the center of the building.
One common way to support a patient is by visiting them during their stay with us. Visits from families and friends often provide great support and speed a patient's recovery. However, to ensure that our patients receive excellent care and rest needed for their recovery, we ask that visitors follow certain guidelines and limitations.
For infection control purposes, children under age 12 may not visit without permission from the nursing staff. Children visitors must always be accompanied by an adult. To respect the privacy of our patients, visitors may be asked to leave the room upon the requests of healthcare providers who assist the patient. During times of high incidence of communicable disease, OSF Saint Luke may institute further limitation of visitors as necessary for the protection of our patients and the public.
Communication Assistance Services
We understand the importance of communication between patients, staff and physicians. Communication assistance services are available to all patients, free of charge. If the patient is deaf, hard-of-hearing, visually impaired or does not speak or read English, please let a nurse know.
The use of interpreter and other auxiliary aids provided by OSF Saint Luke Medical Center will be at the decision of the patient and/or family. After informing a patient in need of communication assistance of their right to free interpreter services, the patient may decline such services and choose to use a family member or friend who volunteers to interpret. The family member or friend may be used, if their involvement would not compromise the effectiveness of services or violate the patient's confidentiality. Children will not be used to interpret, in order to ensure confidentiality of information and accurate communication. For assistance or to request an interpreter, simply ask a staff member to contact their Director.
Available services include:
- Telephone Devices for the Deaf (TDD), also known as TTY, are available on-site for receiving incoming and making outgoing calls 24 hours a day. The OSF Saint Luke Medical Center TTY line is 309.852.7625.
- Closed caption units for television are available upon request.
- Volume-controlled phones are available upon request.
- Sign language interpreters are available.
- Communication picture boards are available upon request.
- Language Line available for interpretation from English into Spanish and other languages
- If you have concerns regarding the interpretation services used during your visit, please call the Quality Department at 309.852.7500 or the TTY line at 309.852.7625. You may also file a complaint regarding the interpretation services used during your encounter to the Illinois Department of Public Health at 1-800-252-4343 or TTY 1-800-547-0466.
- Staff can assist with manual impairments and can assist persons who are blind or who have low vision.
Advanced Care Planning
We can think of hundreds of reasons why we need an Advanced Care Plan, but do we actually go to the effort to complete it? Advanced Care Planning often falls in the “shoulda, coulda, woulda” category.
The OSF Care Decisions Model is a free and private appointment with either Linda Cheline, RN, Utilization Review or Deacon Marty, Director of Pastoral Care to review a packet of information and resources. You don’t need to decide your Advanced Care Plan during your appointment. At your confidential appointment, you’re reviewing the tools to start moving forward in developing your Advanced Care Plan. We all have to start somewhere and meeting for a confidential, one on one session is a pretty good place to start.
Start the conversation with a meeting to give you a say in the care decisions that are made at the end of your life if you can no longer speak for yourself. If you already have a Power of Attorney for Health Care form or Living Will completed, you can still benefit from a confidential and free Advanced Care Planning appointment.
For scheduling an appointment, call (309) 852-7500 and ask for either Linda Cheline or Deacon Marty.