Quality of Care
The skilled and compassionate doctors, nurses and support staff of OSF Saint Paul Medical Center set the standard for patient care. Each patient is treated like family with personal care. The access we provide to specialized clinics, modern medical technology and a long list of resources make each patient's stay - however long or brief - one that will ultimately lead to a full recovery.
The evaluation of patient care is an on-going process. Each clinical department has a continuing quality improvement program and monitors various aspects of care on a priority and problem basis (high risk, high volume, problem prone or an identified opportunity to improve care). Monthly and/or quarterly reports on departmental activities are provided to the Performance Improvement area in accordance with the Hospital's Quality Management Plan.
Information or data that comprises the monitor, i.e., nosocomial infection rate, number of patient falls, patient telephone survey data, is often provided by sources external to the department. These sources may include, but are not limited to, the following:
- Internal Audit
- Medical Records Department
- Information Services Department
- Patient Advocate
- Hospital Association
- Review Organization
- COMP data
- CART Tool Data
OSF Saint Paul Medical Center aims to serve you with excellent care. Patient satisfaction often reflects how willing doctors and nurses are to listen, answer questions and explain treatments; how much time doctors spend with patients; and if the medical center is clean and the food is excellent. Patient satisfaction data can predict how satisfying your experience is likely to be. We appreciate your participation!
Hospital Report Card Act
Pursuant to the "Hospital Report Card Act" you have the right to information regarding nurse staffing and training. In order for us to provide you this information in a timely manner, please contact us as follows:
If you would like information regarding staff training of personnel working in the inpatient direct care areas, please contact Chief Nursing Officer (815) 539-7461, ext. 3258 Monday through Friday between the hours of 8a.m. and 4:30 p.m.
Other Sources of Health Care Quality Information
Several industry and government organizations provide information about health care quality and some have proprietary reporting tools. The information these organizations provide can help you make informed, accurate decisions about healthcare quality.
Please recognize that different agencies and consumer reporting sites use different definitions, data sets, and time periods and have different (or nonexistent) ways of normalizing data for comparisons (severity adjustments).
Therefore, comparisons between sources are not "apples to apples" and comparisons within a single source have to be carefully analyzed before accurate conclusions can be made (read the fine print!).
Public Information About OSF Saint Paul Medical Center
Illinois Department of Public Health
The Illinois Department of Public Health is responsible for protecting the state's 12.4 million residents, as well as countless visitors, through the prevention and control of disease and injury. The Department's nearly 200 programs touch virtually every age, aspect and cycle of life. For more information, visit the IDPH website.