Have a health-related question?
Unsure where to turn for answers or treatment?

Our OSF OnCall nurses are on call 24 hours a day, seven days a week to offer guidance on health-related issues, such as questions about a condition, who you should see for a specific need or how to connect to an OSF provider.

No more frustrating online searches – talk to an OSF nurse to get the advice you need when and where you need it. Get started with Clare, the OSF chatbot, or call the free nurse line at 1-888-6ASK-OSF (1-888-627-5673).

Call 1-888-6ASK-OSF
Call 1-888-6ASK-OSF

The nurse line is staffed 24/7 by skilled OSF nurses who can provide medical advice or direct you to the type of care or treatment you require.

Live Chat
Live Chat

Tell Clare, the OSF chatbot, that you want to live chat with a nurse and she’ll connect you. The nurse can answer your questions or guide you on your next steps for getting care.


What kind of things can I ask a nurse?

  • Questions about a recent diagnosis.
  • Guidance on who to see for that adult acne.
  • Questions about who to see for joint pain and stiffness.
  • Advice on what your teenager should do about a broken little toe.
  • How to connect to an OSF primary care provider.
  • Are unicorns real?

Well, our nurses can help with almost anything!


Do I have to be an OSF patient to live chat or call the nurse advice line?

No, you don’t, but our registered nurse will be happy to connect you or advise you day or night on the type of support and care you need on your health care and wellness journey. The nurse can also connect you to a primary care physician or specialist, if needed.

Who will I be talking to?

You will be live chatting or speaking directly with an OSF registered nurse. Our OSF OnCall registered nurses are literally on call 24 hours a day, seven days a week to answer your health-related questions, direct you on your next steps in getting treatment or connect you to the level of care you require.

What’s the cost of this service?

There is no cost for live chatting or speaking directly with an OSF nurse contacted through the free nurse line, 1-888-6ASK-OSF (1-888-627-5673).

What if I have a medical emergency?

If this is a medical emergency, call 9-1-1 or get to the emergency room at a hospital near you.