Care From the Comfort of Home

Through the use of technology, OSF OnCall can assess your health and wellness needs, help manage your care, provide education and support or refer you to the proper care – all without leaving the comfort of your home.

Care From the Comfort of Home

Through the use of technology, OSF OnCall can assess your health and wellness needs, help manage your care, provide education and support or refer you to the proper care – all without leaving the comfort of your home.

OSF OnCall Connect

OSF OnCall Connect makes it easier for you to get the care and support you need between doctor appointments. Once enrolled in OSF OnCall Connect, your care team can support you on your health and wellness journey. This may include:

  • Digital resources and personalized education
  • 24/7 access to a digital care team
  • Regular screening and assessment of your needs to connect you to local resources
  • Technology and equipment at no cost to you to connect you to the care you need

Start Your Enrollment Today

If you have one of the conditions listed below, or want additional support in managing your health and wellness or during your pregnancy or postpartum time, click to learn if you're eligible to enroll in OSF OnCall Connect.

Chronic Condition Monitoring

Health and Wellness

Pregnancy and Postpartum Care and Support

OSF OnCall Advanced Care

Health care can be confusing and overwhelming at times. OSF OnCall Advanced Care provides personalized care to help people age 18 and older manage certain health conditions, which may put them at a higher risk of needing emergency care or hospitalization.

You may be eligible if you have health conditions requiring frequent doctor or emergency room visits.

Our team will determine if you're eligible or your provider will refer you. An enrollment specialist will then contact you to enroll.

Frequently asked questions

Once enrolled in OSF OnCall Connect or OSF OnCall Advanced Care, the level of support you can expect will depend on the services you need.

Chronic condition monitoring

If you enroll in OSF OnCall Connect because you need monitoring of one of the following chronic conditions asthma, COPD, diabetes, heart failure or high blood pressure, you will receive 24/7 access to your care team. They will reach out by text message or phone call. You will receive outreach as needed that will allow you to share updates on your vitals and receive education, support and guidance about your condition, all from the comfort of your own home.

Health and wellness education

If you enroll in OSF OnCall Connect because you want health and wellness education concerning diet and nutrition, smoking cessation, exercise or weight management, you will receive education and support and be connected to resources in your community that can help you achieve better health.

Pregnancy care and postpartum support

If you enroll in OSF OnCall Connect because you are pregnant or want postpartum support, you will have 24/7 access to specially trained nurses and advanced practice providers. Through an easy-to-use app, you will receive information and education for each week of your pregnancy and for during your postpartum time.

OSF OnCall Advanced Care

If you are enrolled in OSF OnCall Advanced Care, you will have 24/7 access to your care team by phone or a tablet. Your personalized care and support is designed with your specific needs in mind and connects you to the right resources. You also will have access to other health care providers, such as social workers, pharmacists and dietitians, as needed.

For OSF OnCall Connect, if you are age 18 and older, have one of the health conditions listed or need more support in managing your health and wellness and have Medicaid and an OSF provider, the links above will take you to an enrollment portal where you will be asked for your name and birthdate. The portal will walk you through the enrollment process.

You may also be contacted by one of our enrollment specialists by text message or a phone call with instructions on how to enroll. This enrollment process should also be followed by any OSF Mission Partner covered under the OSF group medical plan and their covered family members who are age 18 and older and have one of the health conditions listed – asthma, COPD, diabetes, heart failure or high blood pressure.

For pregnancy and postpartum care and support, you can self-enroll if you are a woman of any age in the state of Illinois who has Medicaid.

For OSF OnCall Advanced Care, eligible patients will be contacted by an enrollment specialist.

The OSF OnCall Connect program and OSF OnCall Advanced Care help you get care between office visits. It does not replace your provider or care team. Our team will keep them updated on your progress.