OSF OnCall Urgent Care

Yes, it is part of OSF HealthCare, a faith-based health care system with 15 hospitals serving Illinois and the Upper Peninsula of Michigan.

Since 1877, OSF has kept its Mission strong – to serve people with the greatest care and love.

With over 150 primary care and specialist offices and neuroscience, pediatric, cardiovascular and home care services, OSF patients have access to a variety of medical services.

OSF remains at the forefront of innovation and technology while always providing compassionate care to every patient, every day.

Each OSF OnCall Urgent Care clinic is staffed by an advanced practice provider, such as a physician assistant or advanced practice registered nurse. In addition, a radiology technologist and either a certified medical assistant, a medical office assistant or a licensed practical nurse, are also on staff to serve as your Care Guide during your visit.

During a virtual visit, you'll be cared for by the same trusted providers you would see during an in-person clinic visit.

You can walk-in to get in-person care every day from 8 a.m. to 8 p.m. There’s little wait time and most patients can expect to get in and get out in under 40 minutes. You can also make an online reservation, check wait times or begin a virtual visit from anywhere.

In compliance with the state law of Illinois, our provider takes a 30 minute break that will start between 11:00 a.m. and 12:30 p.m. The exact timing of the lunch is coordinated during the lowest patient volumes in an effort to minimize delays. Please note, during this time you may experience longer than usual wait times or minor delays in being seen.

Yes, X-rays are available as part of your treatment plan, if needed.

OSF OnCall Urgent Care accepts a number of insurance plans, including Blue Cross Blue Shield, Humana and Health Alliance. Click here to see a complete list of plans.

No, you don’t need to have a primary care physician to be seen at one of our urgent care clinics. If you’d like, we can help connect you to a provider in your area for your future health and wellness needs.

If this is a medical emergency, call 9-1-1 or get to the emergency room at a hospital near you.

Yes. Your provider is trained to use advanced virtual care equipment and technology that will allow for accurate and trusted clinical assessments. The technology on the mobile cart gives the provider the ability to look in your ears and throat and listen to your heart and lungs while seamlessly discussing your concerns with you. A care guide is available to perform any tests ordered by the provider, such as flu or strep.

Yes. If your insurance covers in-person urgent care visits, it will also cover in-clinic virtual visits.

This visit type is optional, so you can decline the opportunity to be seen by a virtual provider. If you do choose this visit type and have issues using the equipment, a care guide is available to assist.

Because our prescriptions need to be verified and double-checked by an in-clinic provider, we can only send the prescription to your preferred pharmacy.