Contact Us
Whether you are a new patient or have a question or concern about your care, we’re committed to delivering a high-quality experience each time you contact us. No matter what answers you need, we’re here to help. Explore this page for the most convenient ways to get in touch with us based on your needs.
General Contact Information
| Address | Phone | |
|---|---|---|
| OSF Saint Elizabeth Medical Center 1100 E. Norris Drive Ottawa, Illinois 61350 |
(815) 433-3100 |
Send email |
Medical Questions
If you have a question regarding a specific medical condition or symptoms you are experiencing, please call your health care provider’s office or contact them through OSF MyChart. You can also chat with Clare, our online chatbot, to review your symptoms and get you to the right place for care. If you have questions concerning OSF MyChart, please call our 24/7 help line at (855) 673-4325.
Billing and Financial Assistance
Our billing and financial experts are ready to assist you. Our online chatbot Clare is available on our website 24/7 and can also help with billing questions. Learn more about our Billing and Financial Assistance Center.
Patient Accounts and Access Center
| Hours | Phone |
|---|---|
| Monday - Friday 8 a.m. - 4:30 p.m. |
(309) 683-6750 (800) 421-5700 (toll-free) |
Medical Records
Please follow these instructions to request your medical records.
Press and Media Requests
For media resources and contact information, please visit our online newsroom.
Sponsorships
For sponsorship requests from OSF HealthCare, please fill out our sponsorship form.