Your experience as a patient is very important to us. We want your experience to be excellent – always! That’s why we have a program in place to help address complaints/grievances. Our Service Excellence Manager acts as an intermediary between patients and/or family members and hospital staff. The Service Excellence Manager works to resolve any issues to the patient’s satisfaction within reasonable boundaries of the hospital’s capabilities.
To speak with a member of our staff regarding your experience, please call (815) 431-5527.