The OSF Saint Luke Medical Center Emergency Department is staffed 24 hours with doctors, nurses and staff specifically trained in emergency medicine.
Our staff are prepared to handle serious emergencies on site and advanced emergency care is available via OSF Life Flight helicopter or local ambulance to our sister hospitals, the Level II Trauma Center at OSF St. Mary Medical Center in Galesburg or the Level I Trauma Center at OSF Saint Francis Medical Center in Peoria.
What Emergency Service Do I Use?
Wondering whether to use the Emergency Department, an OSF PromptCare clinic or OSF OnCall virtual urgent care clinic?
The Emergency Department is the best place for treating potentially severe and life-threatening conditions such as heart attack or stroke.
OSF PromptCare clinics can be used for urgent conditions that aren’t life-threatening but need to be taken care of right away, such as sprains, skin rashes or a severe sore throat.
OSF OnCall, a virtual urgent care clinic, can also be used for these urgent needs and has the added convenience of being accessible 24/7 from the home or office.
When Should I Go to the Emergency Department?
If you are currently experiencing a medical emergency or a life-threatening situation, please call 9-1-1 immediately.
Non-emergent situations can be handled by making an appointment to be seen at OSF Medical Group-Kewanee (Rural Health Clinic) by calling (309) 852-7700.
Visiting the Emergency Department
Your visit to OSF Saint Luke Medical Center Emergency Department will include:
- Triage - a brief exam to determine priority of care
- Registration - Consent for treatment and confirm personal information
- Exam - Nursing and physician physical exam
- Diagnostics - Lab, X-Ray, CT, and/or EKG
- Treatment - individualized on patient needs
- Discharge - Treat and Release, Hospital Admission, or Transfer to a higher level of care
Care & Treatment
At all times throughout the treatment process, please keep us informed of any change in your condition. We strive to provide all our patients with respectful and compassionate care for an excellent patient experience.
Information you provide our physicians and staff is very important in developing an accurate diagnosis and providing you with the best treatment. Be thorough in explaining how you feel and the details of your illness, injury, or other medical conditions.
Patients discharged from OSF Saint Luke Medical Center will receive individualized instructions to support the healing process.
Our custom-designed Emergency Department allows us to treat more patients, as well as improve their security, safety and privacy. Here are just a few of the features:
- Cardiac Monitoring
Every Emergency Department room is equipped to monitor cardiac conditions at all times. Each room is directly visible from the nurses' station.
- Decontamination Room
In the event of chemical spills or other disasters, this area provides six special showers to aid in quickly and safely removing contaminants from rescue workers, attending staff and patients.
- 12 Exam Rooms
In addition to private exam rooms, there are two exam rooms large enough to accommodate additional family members and two trauma rooms. These trauma rooms are used for injured patients and can meet the needs for adults and children.
- Enclosed Ambulance Garage
An enclosed ambulance garage allows for additional comfort for patients during inclement weather.
The emergency department staff is both Advance Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) trained. Continuing education for the staff is also provided throughout the year.
You may be asked to complete a survey about your experience. Our goal is to provide you with an excellent patient experience and in order to do so, we would like to receive your feedback.
OSF Saint Luke Medical Center believes in providing excellent care to every patient, every time.