OSF PromptCare

OSF PromptCare provides quick, convenient care for minor illnesses and injuries when you need it most.

OSF PromptCare Services

At our quick care centers, you or your child may receive:

Lab tests and walk-in X-ray exams you need for a diagnosis
Removal of objects from the nose or eyes
Stitches for minor wounds
Other minor procedures to treat your condition

Get Fast Relief for Minor Illnesses and Injuries

For urgent care from trusted OSF HealthCare providers, choose OSF PromptCare. Our walk-in locations offer convenient care for many minor health conditions.

If you have a medical emergency, such as chest pain or a head injury, call 9-1-1 or find emergency care near you. Browse the list of health conditions we treat at OSF PromptCare.

Allergies and asthma
Animal bites or insect stings
Back pain
Bladder infection symptoms
Cough
Cuts, scrapes and bruises
Ear pain and infections
Eye infections
Fevers and flu
Headaches and migraines
Minor burns
Pink eye
Rashes
Sinus infections
Skin rashes
Sore throats
Sprains, strains, possible broken bones
Stitches or staple removal
Vomiting/diarrhea possibly needing intravenous fluids in adults
Urinary tract infections (UTIs)

Cost and Insurance Coverage

Ask your insurance provider about your copay for walk-in care visits. OSF PromptCare accepts many insurance plans, including Blue Cross Blue Shield, Humana and Health Alliance.

OSF PromptCare Hours

Most OSF PromptCare walk-in clinics are open seven days a week for up to 12 hours a day. That means you can get medical help on your schedule – days, nights or weekends

Your Immediate Care Team

During your OSF PromptCare visit, you’ll see advanced practice providers, such as physician assistants or nurse practitioners. These professionals serve as extensions of your primary care doctor. They have quick, easy access to records of all your visits at OSF HealthCare locations, which means you receive informed, seamless care.

What to Expect

Welcome to OSF PromptCare! Here is what you can expect during your visit.

Sign in at the kiosk

Necessary information about your visit will be collected (name, symptoms, etc.).

Registration

A member of the registration team will verify and collect any additional information (name, date of birth, insurance card, etc.) needed for your visit.

Welcome area

Prior to being roomed, you will be asked to wait in the welcome area. The estimated wait time (subject to change based on patient severity) prior to rooming can be found on the electronic wait board.

Rooming

A member of the care team will room you. During the rooming process information such as vitals (blood pressure, temperature, etc.), current medications and symptoms will be collected. Once this information is collected and reviewed by the provider, the provider will be in to speak with you.

Testing

The provider may order tests based on your symptoms. Common tests and an estimated time it takes to get results are listed below.

Flu test: 15 minutes
COVID-19 test: 15 minutes
Strep test: 10 minutes
Urine testing: 10 minutes
X-ray: Available (times vary)

Care plan

Based on your diagnosis, your provider will work with you to develop the best treatment plan for you

Find answers to questions you may have.

How long should I expect to wait before being seen?

The estimated wait time prior to rooming can be found on the electronic wait board. Patients may not be seen in the order of arrival. Wait times are subject to change based on the severity and urgency of patient needs.

Will I see a doctor or a nurse practitioner?

You’ll be seen by a licensed medical provider – either a physician, nurse practitioner or physician assistant.

Will I get an antibiotic?

Only if medically necessary. A provider will assess your condition and work with you to come up with the best treatment plan for your condition.

How long does testing take?

Most tests (flu, strep, COVID-19, etc.) take 15-30 minutes for results.

What do I do after my OSF PromptCare visit is over?

If you are feeling well, nothing else is needed. If a referral to a specialist is needed, a member of the OSF PromptCare team will advise you on next steps.

You may be directed to follow up with your primary care provider (PCP). If you don't have a PCP, notify the OSF PromptCare staff or call (844) OSF-APPT and a patient navigator will assist you with finding a primary care provider that best fits your needs.

Where can I get my prescriptions filled?

At any pharmacy of your choice.

How much will my OSF PromptCare visit cost?

Cost varies based on many factors, such as tests needed and your insurance.

Our patient service representatives can help you understand the billing process and what portion of billing will be your responsibility. If you have questions, please call a patient service representative toll free at (800) 421-5700.

OSF PromptCare Near You

You’ll find OSF PromptCare clinics on the campus of other OSF HealthCare facilities, so you can take care of all your family’s health needs in as few trips as possible. The closest OSF PromptCare to you may be in one of these cities:

Bloomington
Galesburg
Godfrey
Loves Park
Morton
Normal
Ottawa
Peoria
Peru
Pontiac
Princeton
Streator

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High Acuity Care Clinic

The High Acuity Care Clinic offers specialized care for patients who have certain severe conditions. For those who need more individualized care, your provider at OSF PromptCare may refer you to the High Acuity Care Clinic. This helps to bridge the gap between regular office visits and hospital stays, so you can spend more time out of the hospital and enjoying your life.

Learn About the Clinic

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