OSF St. Joseph Medical Center has a process to inform patients of their right to file a complaint, to promptly investigate and resolve complaints, and to respond to them in a timely manner.
Patients, patient representatives, family members, and visitors at OSF St. Joseph Medical Center are encouraged to express their concerns and grievances to hospital personnel without fear of retribution or compromised care.
The Patient Advocate has the oversight of the process to resolve complaints and grievances.
Meet Our Patient Advocate
Rosy Gentes has been employed at OSF St. Joseph Medical Center since 1999 and involved in Patient Advocacy since 2004.
She has a Patient Advocacy Certificate from Cleveland State University and a Certificate of Business Technology from Heartland Community College.
She serves the Board of Directors of the Child Care Resource and Referral Network and is a member of the Illinois Patient Advocate Community of which she has held various offices over the past 10 years.
Contact Patient Relations
For more information about Patient Relations or to address a concern, please call (309) 665-5799.