OSF Saint James - John W. Albrecht Medical Center

Pontiac, Illinois

Contact Us

OSF HealthCare Saint James - John W. Albrecht Medical Center welcomes your comments and questions regarding our programs and services. Please do not use the email link below for medical emergencies, to schedule a test, to convey patient information, or for billing/payment matters.

Address Phone Email
OSF HealthCare Saint James - John W. Albrecht Medical Center
Attn: Rhonda Hodges, Patient Representative
2500 W. Reynolds Street
Pontiac, Illinois 61764
(815) 842-2828
(815) 842-4507 (TTY)
Click Here

Questions about Billing or Your Account

If you have questions about your bill or the status of your account, please contact our Patient Accounts & Access Center at (800) 421-500 or (309) 683-6750.

Pricing Requests

For a price estimate, please call (833) 673-4322, option 4, and ask for pricing assistance.

Scheduling a Test

To schedule a test or outpatient procedure at OSF HealthCare Saint James, call (815) 842-4931.

Press & Media Requests

For media resources and contact information, please visit our online newsroom.

Patient Condition Reports

Please call the medical center at (815) 842-2828 and ask to speak with the nursing supervisor on duty. There are only four words we can use to describe a patient's condition: Good, Fair, Serious, or Critical.

Please do not ask us to elaborate or provide additional details about a patient. We are unable to do so because of HIPAA privacy laws.

If a patient or his/her family requests that no information be released, we must honor that request. The patient is then listed as having Do Not Publish (DNP) status and we are unable to even confirm if they are a patient at OSF HealthCare Saint James - John W. Albrecht Medical Center.

Sponsorship and Donation Requests

For sponsorship and donation requests of OSF HealthCare, please fill out our sponsorship form.

Speaker's Bureau

The knowledgeable and experienced professionals at OSF HealthCare Saint James can provide you with a more thorough understanding of some of the latest topics in health care.

Speaker presentations are offered free of charge to church, school, charity and civic organizations throughout Livingston County and the surrounding areas as schedules allow. If health screenings are included, there will be a charge for those services.

For more information, or to request a specific topic, please contact Public Relations & Communications at (815) 842-4986.

Social Media

Become a fan on Facebook

By becoming a fan of the  OSF HealthCare Saint James Facebook page , you will have access to the latest news, events, employment opportunities, and more! Videos and photos are also available for viewing.

Classes are also listed on OSF HealthCare Saint James' online events calendar.             

Follow @OSFHealthCare on Twitter

Follow @OSFHealthCare on Twitter for updates as they happen. We will share general information about the medical center with our followers, along with news and events.

Watch us on YouTube

Tune in to see virtual tours, the latest events and developments, and videos directly related to the services OSF HealthCare provides.