OSF Saint Francis Medical Center

Peoria, Illinois

Contact Us

OSF Saint Francis Medical Center welcomes your comments and questions regarding this website, our programs and services or any topic you care to ask about. The Sisters, Administration, and our staff at OSF HealthCare Saint Francis Medical Center are dedicated to practices to improve patient safety while ensuring our patients receive the greatest care and love.

Note: If you have any compliments or concerns related to your physician’s office, please contact the manager of the office where you see your physician.  If you have any compliments or concerns related to a hospital visit to any facility other than OSF HealthCare Saint Francis Medical Center in Peoria IL, please contact the hospital operator to assist you. 

While in Hospital: We encourage you to share any compliments or concerns with any of our staff while at OSF HealthCare Saint Francis Medical Center.  If have shared your concern and feel it has not been addressed, ask to speak to a supervisor or manager. 

Following a hospital discharge or if seen at a hospital outpatient department: If you have compliments or concerns related to your experience please e-mail us 24/7 at patientrelations@osfhealthcare.org. If you prefer to call, please dial (309) 655-2222 and provide us you name, number and date of birth along with your compliment or concern and a representative will reply back during normal business hours of Monday-Friday from 8am – 4pm CST.  

If you have questions concerning OSF MyChart, please call our 24/7 help line at (855) 673-4325.

Thank you for your feedback to help us enhance experiences for all the patients we serve.

By E-mail

If you need to schedule or cancel an appointment with your doctor, please call the doctor's office. You may also schedule
through the OSF MyChart app.

For all questions and concerns regarding:

Medical Records: SFMC.ROI@osfhealthcare.org

Billing Office: Click Here

Foundation: Click Here

Other: Click here to submit a question or concern

* Please include your name and a phone number where you can be reached.

By Mail

OSF Saint Francis Medical Center
Attn: Public Relations
530 NE Glen Oak Avenue
Peoria, IL 61637

By Phone

(309) 655-2000

Patient Cards or Letters

To send cards or letters to a patient at OSF Saint Francis Medical Center, please use the following address:

Patient's Name
Patient's Room Number
530 N.E. Glen Oak Avenue
Peoria, IL 61637

Hint: Use the patient's home address as the return address. That way, if your card or letter gets to the hospital after the patient has gone home, it will be sent there.

Patient Room Information

Please call (309) 655-2323

Media Inquiries

For media resources and contact information, please visit our online newsroom.

Classes & Services offered

For more information about classes or services offered please visit our online calendar .

Pricing Requests

For a price estimate, please call the price line directly at (309) 624-9949.

Sponsorship Requests

For sponsorship requests from OSF HealthCare, please fill out our sponsorship form.