OSF Saint Francis Medical Center

Peoria, Illinois

Patient Experience


The Mission of OSF Health Care is "to serve persons with the greatest care and love in a community that celebrates the gift of life." To fulfill that Mission, OSF HealthCare Saint Francis Medical Center strives to provide high-quality health care to all who enter its doors. The Sisters, administration and staff of OSF Saint Francis are dedicated to practices that improve patient safety and ensure that our patients receive the best care.

Patients, family members and visitors at OSF Saint Francis are encouraged to express their views about hospital services. While you are a patient at OSF Saint Francis, you are the most important care team member, and that’s why your physician, nurses and health care professionals round with you at your bedside. Please express any concerns you may have to the staff that is taking care of you. Ask to speak to a supervisor or manager if your questions have not been answered or if you still have concerns.

If you have compliments, comments or concerns about your hospital experience, please contact the Patient Experience Office.

(309) 655-2222

If your call is related to an OSF OnCall Urgent Care or Medical Group Office, please call the number provided at the top of your After Visit Summary or press 6 if unable to locate the after-visit contact number.  
For OSF Saint Francis-related patient experience calls:

  • Press 1 if you have a billing question
  • Press 2 if you need patient information
  • Press 3 if you are inquiring about a personal item lost at OSF Saint Francis
  • Press 4 if you have a compliment or concern regarding a current visit to OSF Saint Francis 
  • Press 5 if you have a compliment or concern regarding a previous visit to OSF Saint Francis or an OSF Saint Francis Outpatient Service


OSF HealthCare Saint Francis Medical Center 
OSF Patient Experience Office
530 NE Glen Oak
Peoria, IL 61637

For general inquiries: 
Click Here

If you have further questions or concerns regarding patient safety or the quality of care that have not been addressed, you may contact The Joint Commission at (800) 994-6610 or online at www.jointcommission.org.

OSF Saint Francis will endeavor to answer your questions or resolve any of your concerns satisfactorily. We look forward to continuing to meet your health care needs with high-quality services in a safe environment.

Would you like to share a compliment or story about a care provider, staff member or volunteer at OSF Saint Francis?

We’d love to hear from you! 

You can write a special thank you note, nominate them for an award and even make a tax-deductible gift in their honor. 

Grateful Patient