Billing & Financial Assistance
Thank you for choosing OSF HealthCare Cardiovascular Institute for your health care services. To help you settle your account with us, we provide the following information divided into sections based on payment options.
Please Note: It is your responsibility to ensure your account is settled. If you have any questions about your bill or procedures outlined below, call the Patient Accounts Receivables department between 8 a.m. and 4:30 pm, Monday through Friday toll-free at 1-800-589-6070. We will accept cash, personal check, Visa, MasterCard, and Discover.
Patients on Medicare
OSF HealthCare Cardiovascular Institute will bill Medicare. When we receive payment from Medicare, we will then bill your secondary insurance carrier for the balance. If payment is not made by your secondary carrier within 30 days, we will ask you to contact your insurance company to inquire about payment. If you do not have a secondary insurance carrier, we should receive the balance directly from you within thirty days.
Patients with Insurance
As a service to you, we will bill your insurance carrier for you, and if applicable, your co-pay is due at the time of service. If we have not received payment from your insurance company within 30 days, you will need to contact them. (Note: If you have not provided us with adequate information to bill your insurance company, we will bill you.)
Patients without Insurance
Payment in full is expected 30 days from the date of service. If payment arrangements are needed, call us toll-free at 1-800-589-6070 upon receipt of your first statement.
If an insurance company has indicated a physician's fees are above the usual and customary, please understand that most physicians' fees are above the rate which insurance companies choose to pay. That rate is most often lower than the current fees normally charged by any physician. We use many resources to determine the appropriateness of our fees.
We cannot allow the payment of allowance of the insurance company to set the amount that we charge for services. Considerable care has been taken in setting your fees. We want to assure you that the charges accurately reflect the complexity of care rendered and the skill and expertise required for your care. Our fees are comparable with the fees of other physicians in the area.
Patients Receiving Medicaid
After you provide us with Medicaid proof of eligibility, we will bill the appropriate agency. If you have a spend down or third party liability, it will be necessary for you to provide that information at the time of service.
Patients with Employment Injuries
If your employer has recognized your injury as work-related, we will bill your employer. In order for us to submit a claim you must present a letter from your employer with appropriate billing information. If payment is not received within 30 days of the date billed, we ask that you notify your employer. If your claim is denied by your employer, we will bill you directly.
Patients with Injuries that are not Employment Related
If expenses are incurred as a result of an accident, injury, or whenever there is a third party involved, the expenses will be considered your responsibility. Payment in full is expected at time of service. We will be happy to assist you with information regarding your claim.
Payment Assistance (OSF HealthCare Financial Assistance) is available for those who qualify. Call the Patient Accounts Receivable department toll-free at 1-800-589-6070 for information.
Online Financial Assistance applications are available here .
Frequently Asked Questions
Q: How can I get an itemized statement of my account?
A: Itemized statements are sent on request. You can call our main number at 1-800-589-6070. Please allow 10 days for receipt of the itemized statement.
Q: How do I coordinate insurance benefits?
A: HeartCare Midwest will bill all insurance priorities as a courtesy to you to assist with your coordination of benefits. Once all insurance carriers have been billed, any remaining balance will become patient/guarantor responsibility.
Q: What about bills for other medical services I might receive?
A: If you have laboratory, radiology, or anesthesia services, you may receive a separate bill for the professional component from the billing group associated with those services.