Service & Visitor Information

When you come to OSF HealthCare for care, you have a team devoted to you. We know that team includes more than doctors and nurses.

It also includes the loved ones who offer support, talk with your caregivers and help you make decisions.

Designating Your Support

At the start of your stay, we’ll ask you to think about whose support you need to feel your best. We’ll have a conversation with you to determine who you need in person. If your support person is not someone who can be physically present with you, your care team will make an effort to engage with that person digitally.

As your health care needs change, your support needs may also change. We’ll continue to have that conversation with you throughout your stay to ensure you have the support you need.

When Masks Are Required

Visitors can be mask-free unless the COVID-19 transmission level in the county where the facility they are visiting is HIGH. The Centers for Disease Control and Prevention, however, does recommend visitors wear a mask if they have:

  • A suspected or confirmed COVID-19 infection.
  • Symptoms of a respiratory infection (runny nose, coughing, sneezing).
  • Had close contact or been exposed to someone with COVID-19 in the past 10 days.

Please look for signage directing visitors whether masks are required or encouraged to be worn.