Service & Visitor Information

Senior man wearing mask at hospital

When you come to OSF HealthCare for care, you have a team devoted to you. We know that team includes more than doctors and nurses.

It also includes the loved ones who offer support, talk with your caregivers and help you make decisions.

We have to do our part to stop the spread of the COVID-19 by limiting the number of people in our facilities and taking other precautions.

But that doesn’t mean we overlook the power of that support team.

Designating Your Support

At the start of your stay, we’ll ask you to think about whose support you need to feel your best. We’ll have a conversation with you to determine who you need in person. Because of the need to maintain physical distancing, patients will be limited to how many support persons may be in a patient’s room at one time. Additional support persons may rotate or be included by phone or video.

If your support person is not someone who can be physically present with you, your care team will make an effort to engage with that person digitally.

As your health care needs change, your support needs may also change. We’ll continue to have that conversation with you throughout your stay to ensure you have the support you need.

Being a Support Team Member

If a friend or loved one names you a support person, you become part of their care team. They need your love and support to heal.

There is responsibility in accepting this role. Like other caregivers, you have to consider the needs of the patient first.

Support Person Guidelines

For everyone’s safety, we ask you to:

  • See the health screener each time you come to an OSF HealthCare facility
  • Maintain physical distancing from others and wash your hands frequently
  • Wear a mask and any other protective equipment the care team requests of you

Face Coverings Required

In accordance with current  U.S. Centers for Disease Control and Prevention guidelines, you will need to wear a protective face covering in OSF HealthCare facilities.

Please call ahead prior to your visit for current office location hours and information.

Closings & Cancellations

For the latest information on closings and cancellations, please visit our regional Alert Centers.