Service & Visitor Information

Senior man wearing mask at hospital

When you come to OSF HealthCare for care, you have a team devoted to you. We know that team includes more than doctors and nurses.

It also includes the loved ones who offer support, talk with your caregivers and help you make decisions.

We have to do our part to stop the spread of the novel coronavirus (COVID-19) by limiting the number of people in our facilities and taking other precautions.

But that doesn’t mean we overlook the power of that support team.

  • Designating your support

  • At the start of your stay, we’ll ask you to think about whose support you need to feel your best. We’ll have a conversation with you to determine who you need in person, and who can be by your side through phone or video calls.

    If the support person is not someone who can be physically present with you, the Mission Partners involved in your care will make an effort to engage with that person digitally using an array of communication tools and technologies.

    As your health care needs change, your support needs may also change. We’ll continue to have that conversation with you throughout your stay to ensure you have the support you need.

  • Being a support team member

  • If a friend or loved one names you a support person, you become part of their care team. They need your love and support to heal. There is responsibility in accepting this role. Like other caregivers, you have to consider the needs of the patient first.

    For everyone’s safety, if you are providing in-person support, you will be expected to:

    • Have your temperature taken every time you come to the hospital
    • Be screened for symptoms every time you come to the hospital
    • Wear a mask at all times
    • Limit movements in the hospital, and keep physical distance from your loved one, other patients and Mission Partners
    • Frequently wash your hands or use hand sanitizer
    • Support your loved one remotely if you are feeling ill

Additional Resources

Face Coverings Required

In accordance with current  U.S. Centers for Disease Control and Prevention guidelines, you will need to wear a protective face covering in OSF HealthCare facilities.

Please call ahead prior to your visit for current office location hours and information.

Closings & Cancellations

For the latest information on closings and cancellations, please visit our regional Alert Centers.