OSF Saint Francis Medical Center

Peoria, Illinois

OSF Saint Francis Medical Center Health Information is keeper of medical records for these type of visits:

  • Inpatient/Observation (overnight stays)
  • Emergency Department
  • Hospital Ambulatory/Outpatient Surgery
  • Same-day Testing (i.e. Laboratory, Radiology and Cardiology)
  • Pain Clinic
  • Rehab at Riverplex or Five Points

Who else should I contact if I need records or information from other departments?

Radiology Imaging CD

Call Radiology at (309) 655-2204.

OSF Medical Group

Call your individual physician’s office.

PromptCare

Call (309) 655-2431.

Itemized statements or bills

Call OSF PAAC at (309) 683-6750 or toll free at (800) 421-5700.

Laboratory slides

Call OSF Regional Laboratory at (309) 624-9105.

Ambulatory Surgery Center at Center for Health on Route 91

Call (309) 683-4770 if you had ambulatory/outpatient surgery at Route 91.

I would like to choose how medical records are delivered.  What are some of the options?    
Indicate your preference on the request for access or authorization form.

  • OSF MyChart    

    Estimated turnaround time is same day to 3 business days.

    1. If you are already signed up, call 309-655-2257 to initiate your request.

    2. If you have not yet signed up, go to www.osfmychart.org.

      1. Call 309-655-2257 to initiate your request.

      2. If you need assistance with your OSF MyChart account, call 855-673-4325.

  • E-mail

    Estimated turnaround time is 3 to 5 business days.

  • US Mail

    Estimated turnaround time is 3 to 10 business days. US Postal Service handling of incoming and outgoing mail may affect actual turnaround time.

  • Call 309-655-2257 for more information.

Please note:  Fax is not an option to deliver medical information to patients, insurance, or attorneys or other third parties.

Patient

How do I request a copy of my medical record from OSF SFMC Health Information?

  • Or call 309-655-2257.

How do I request that a copy of my medical record be released to someone else (third party)? 

  • To return by e-mail, scan form or attach legible photo of the form to SFMC.ROI@osfhealthcare.org.
  • Or return by fax 309-655-6879.
  • Or return by US Mail to our mailing address:

    OSF Saint Francis Medical Center
    Health Information Services
    530 NE Glen Oak Avenue
    Peoria, IL  61637

  • Or call 309-655-2257 to send records to your physician

Patient Representative

How does patient representative request a copy of my medical record from OSF SFMC Health Information?

  • Provide evidence of Authority under applicable law to act on behalf of the patient, e.g. Patient guardian, healthcare power of attorney or other advance directive. If already on file at OSF, please call 309-655-4091.
  • Health Care Power of Attorney
    1. If patient is currently making decisions for themselves, then patient completes Request for Access to PHI by Patient or Patient Representative form. 
    2. If patient has chosen to allow HC-POA to make decisions for them or physician has determined patient lacks ability to make decisions for themselves, then HC-POA completes Request for Access to PHI by Patient or Patient Representative  form and provides evidence of Authority under applicable law to act for the patient.
  • Scan form(s) or attach legible photo(s) of the form(s) and return by e-mail attachment to SFMC.ROI@osfhealthcare.org .
  • Or return by fax 309-655-6879.
  • Or return by US Mail to our mailing address:

    OSF Saint Francis Medical Center
    Health Information Services
    530 NE Glen Oak Avenue
    Peoria, IL  61637

  • Or call 309-655-2257.

How does patient representative request that a copy of my medical record be released to someone else (third party)?

  • Print and complete Request for Access to PHI by Patient or Patient Representative form and include signature and date.


    Important Note:
    To request sensitive information such as health/developmental disability, sexually transmitted disease and /or alcohol/drug abuse, genetic testing or HIV/AIDS, print and complete Authorization to Use or Disclose Health Information form.

  • Provide evidence of Authority under applicable law to act on behalf of the patient, e.g. Patient guardian, healthcare power of attorney or other advanced directive. If already on file at OSF, please call 309-655-4091.
  • To return by e-mail, scan form(s) or attach legible photo(s) of the form(s) to SFMC.ROI@osfhealthcare.org.
  • Or return by fax 309-655-6879.
  • Or return by US Mail to our mailing address:

    OSF Saint Francis Medical Center
    Health Information Services
    530 NE Glen Oak Avenue
    Peoria, IL  61637

  • Or call 309-655-2257 to send records to physician

Minor (under 18 years of age)

How does a parent or patient’s representative request a copy of a minor’s medical record from OSF SFMC Health Information?

  • Or call 309-655-4091.

How does parent or guardian or minor who may act on their own request that a copy of a minor’s medical record be released from OSF SFMC Health Information to someone else (third party)?

How do I request a copy of a deceased patient’s medical record?

  • Call 309-655-4091 for more information.