Each one of our clients has an assigned Client Support Representative who handles the more complex clinical questions, and provides personal consultation and interpretation whenever needed.
In addition, the Client Representatives handle any account problems or needs, as well as provide routine site visits to all of our valued customers. This personal client interaction is like having an extension of your staff working for you in the OSF System Lab.
A great deal of effort is made to keep clients abreast of any changes to test codes, test requirements, methodologies or procedures. This is typically done by electronic communication and posted to this website, but sometimes requires a personal visit from the Client Representative for further education or instruction on the issue.
If you or your personnel have the need to meet with your Client Representative and would like a site visit, please contact our office to schedule a convenient day and time. The Client Support staff is available Monday through Friday, 8 a.m. - 4 p.m.
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The Customer Support team is available to provide consistent answers and resolve questions our valued clients may have.
Along with looking up results or adding/cancelling tests, the Customer Support staff assists in filling supply orders, providing answers to specimen collection questions, and quickly relaying critical and stat results.
Customer Support is the frontline to all other laboratory departments, promptly handling every call or directing it to the appropriate laboratory staff member.
The Customer Support department is open Monday through Friday, 6 a.m. - 9 p.m. and Saturdays, 7 a.m. - 3:30 p.m. and can be reached at (309) 655-2336.