Patient Relations

The Sisters, Administration and Staff of OSF Saint Francis Medical Center are dedicated to practices that improve patient safety and to ensure our patients receive the very best care. We encourage you to express your views about hospital services. Please let the staff know of any concerns you have while they are taking care of you. Ask to speak to a supervisor or manager if you feel that your concerns have not been answered.

If you have compliments, comments or concerns related to your experience after discharge, please email us at  or call (309) 655-2222, Monday-Friday from 8 am - 4 pm. After hours, your call will be taken by the ASK OSF Call Center, and you may ask to speak with a nursing supervisor.

We will reply in a satisfactory manner and look forward to continuing to meet your healthcare needs. Thank you for your feedback